Frequently Asked Questions
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What is the quality of the fabric and the finish of the garments?
Our garments are made with the finest fabrics, selected for their comfort and durability. We prioritize impeccable finishes, paying attention to detail so you feel special when wearing our clothes. To help you better visualize the quality, you can check out the high-resolution photos and detailed descriptions of the fabrics for each product.
What are the payment methods and how secure is the payment process?
We offer several secure payment options to facilitate your purchase, such as credit card (up to 12 interest-free installments), bank slip, and PIX. We work with the main payment platforms on the market, guaranteeing the protection of your data. In addition, our website has an SSL security certificate, which encrypts all information during the transaction.
What are the delivery times and shipping costs?
Delivery times vary depending on your region and the shipping method chosen. Generally, the order is shipped within 2 business days after payment confirmation. You can track your order using the tracking code we send by email. We offer several shipping options, so you can choose the one that best suits your needs and budget.
What are the exchange and return policies?
We believe in your satisfaction! If you need to exchange or return a product, you have up to 7 calendar days after receipt to request the exchange or refund. Simply contact our customer service and follow the instructions. It is important that the product is in perfect condition, with the original tag.
How do I know which size to buy?
To help you choose the right size, we offer a complete and detailed size chart. We recommend that you take your measurements with a measuring tape and compare them to the chart. If you have any questions, our team is available to assist you.
Is the product available in stock?
We work to keep our inventory up to date. If the product you want is unavailable, you can sign up to receive a notification when it returns to stock. We also offer a pre-order option for some products, ensuring that you don't miss the opportunity to purchase the item you want so much.
How do I care for the garment?
To ensure the durability of your garments, we recommend following the washing instructions on the internal label of each product. Avoid using bleach and dryers, and prefer shade drying. With proper care, your clothes will stay beautiful for a long time.
Are there any discounts or promotions available?
Follow our social media and newsletter to stay up to date on our promotions and launches. We offer special discounts for new customers, as well as seasonal promotions and loyalty programs.
How can I contact you if I have any questions?
You can contact us via our email [email protected], phone [phone number], online chat, or our social media [links to social media]. Our team is ready to assist you from Monday to Friday, from 9 am to 6 pm.
How can I get style advice?
Want tips on how to create amazing looks with our pieces? Visit our blog and check out our posts with inspirations and fashion tutorials. You can also contact our styling team for personalized advice.